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Customer Interface

PIMS Component - Customer Interface

Our user friendly interface for Customer insight into contract status and performance metrics. This is a web-based architecture in which users can access the system using existing desktop hardware and software tools and customized to individual contract requirements. This allows the customers to add inputs for surveys and make comments to the Feedback.

 

Products

Click on a PIMS Component link below for more information.

Our User Friendly Customer Interface

Work Order Status

An example of our user friendly customer interface is the Work Order Status module which allows customers to search for their work order status by the requestor's name, Work Order number, WO title, and Job Order number. Work Order Status also has an Advanced Search which filters dates by date recieved, date due, and completed date in a "to" and "from" range.

Work Control

Work Control is a fully integrated module system with multi-step workflow, work authorization, work assignment, and status tracking. Generates service requests and dynamically updates customers with status.

Performance Accounting

Performance Accounting provides metrics definitions, compliance tracking, cost accounting by task order, functional area for full-cost accounting with a myriad of reporting tools for management, along with a complete array of data extraction methods.

Process Management

The Process Management provides proven business process management tools for ISO-9000 tracking and management of Logistics, Configuration, Safety, and Training and Certification.

Management Information

Our Management Information System (MIS) is tailored to individual contract requirements to manage information reporting and extraction for instant output.

Customer Interface

Our user friendly interface for Customer insight into contract status and performance metrics. This is a web-based architecture in which users can access the system using existing desktop hardware and software tools and customized to individual contract requirements. This allows the customers to add inputs for surveys and make comments to the Feedback.

System Administration

Our System Administration provides access control administration and digital signature capability over a secured network.

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